This presentation was delivered on February 15, 2018, at the 2018 OPEN MINDS Performance Management Institute. In the presentation, the speakers discussed the steps to developing applicable measures and the uses of these measures for strategy and process management. The presentation speakers included:

• Ken Carr, Senior Associate, OPEN MINDS
• Don Savoie, Executive Vice President & Chief Operating Officer, Meridian Behavioral Healthcare, Inc.
• David C. Guth, Jr., Chief Executive Officer, Centerstone