This OPEN MINDS Executive Roundtable was delivered on February 1, 2024 by Will Jones, President and Chief Executive Officer for Thompson Child & Family Focus. He discussed how he used leadership development and a coaching culture to keep Thompson from closing. Thompson, founded in 1886, was suffering from a $4 million annual loss and no programmatic growth. Under Mr. Jones’ leadership, the organization began a transformation journey by focusing on the development and evolution of an organizational culture built on the foundations of leadership and coaching. The result: Thompson saw a 20% annual growth and a multi-state footprint in North Carolina, South Carolina, and Florida; grew from 185 employees to 420 employees; and grew from $8.5 million in annual revenue to over $40 million. He will also discuss where Thompson plans to be in five years, along with the beliefs, practices, and tools used by the organization to achieve its success.

Executive attendees of this session learned:

• How to define and shape their organizational culture
• How to leverage leadership development and growth
• How to create and sustain a coaching culture