Making Metrics-Based Management Work: How To Move Your Supervisors To Action

This presentation, led by Howard Shiffman, Senior Associate, OPEN MINDS, was given February 14, 2014 at the OPEN MINDS 2014 Performance Management Institute in Clearwater Beach, Florida. In this session, Howard Shiffman, Senior Associate, OPEN MINDS discusses how metrics can be used in a supervisory capacity to measure productivity, monitor progress, and help staff to better serve consumers.

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