This presentation took place at The 2024 OPEN MINDS Institute For Operational Excellence during The 2024 OPEN MINDS I/DD Executive Summit. During this session, Sophie Santaella, MBA, Executive Vice President & Chief Operations Officer at Seven Hills Foundation, discussed a better understanding of the differences in generational culture that create problems for staff engagement, how technology can bridge gaps and help develop a more productive culture with staff, and insights into how others are building new HR-based programs to develop staff, promote inclusion, and compete for the best talent.