This presentation took place at The 2023 OPEN MINDS Technology & Analytics Institute. Sharon Hicks, MSW, MBA, OPEN MINDS, discussed how a focus on the front end of RCM can be a link to managing the administrative overhead of providing services. This session tied the importance of coding, documentation, and scope of practice as part of RCM standardization.

Learning objectives include:

• Understanding the tie between RCM and administrative overhead
• The role of technology in the efficiency of your RCM
• The link between compliance and workflow for clinical service delivery.