During our OPEN MINDS Circle Elite Executive Roundtable Webinar on August 11, Advocates’ Diane Gould President and Chief Executive Officer (CEO), Danielle Dunn, LMHC, Vice President of Integrated Clinical Services, Diana St. Cyr, CMC, Senior Director of Revenue Cycle Management, and Brenda Miele Soares, MSW, LICSW, Senior Vice President, Behavioral Health Services, presented strategies and best practices Advocates applied to increase revenue, quality of care, and return on investment at their mental health and substance use clinics. Advocates is a non-profit human services agency with a broad range of services throughout Central and Eastern Massachusetts, including four outpatient mental health and substance use clinics serving 8000 children, adults and families each year. Executive attendees learned about:

• Aligning operations and finance to effect positive change
• Planning for long term growth to ensure program fidelity
• Monitoring and evaluating data to refine service offerings