This presentation, led by Joseph P. Naughton-Travers, Ed.M., Senior Associate, OPEN MINDS was given at the 2014 OPEN MINDS California Planning & Performance Management Institute in San Diego, California on August 21, 2014 and presents ways for organizations to drive innovation, enhance care quality, and improve operational performance. Joe Naughton-Travers is joined by Judith Shaplin, President & CEO, Mountain Health & Community Services, Inc., the session also entails how to develop a best practice performance reporting system.