This presentation was the closing keynote address by Monica E. Oss, Chief Executive Officer, OPEN MINDS, at the 2012 OPEN MINDS Best Management Practices Institute on February 17, 2012. This presentation covered the importance of data and metrics in today’s healthcare market, the role played by finance, human resources, and compliance management in shaping an organization’s performance in the market, and the keys to success in a competitive environment.

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